Turnaround time is usually 10 working days. If it needs to be sent to the factory in Japan 3-4 weeks.
When I consider to get the mount of my lens converted in the future, would it be still possible to do after a certain time from the point of my purchase?
We will support lenses for 5 years after they have been released.
How can I request this service?
Use our Service Registration form and in the field "Fault description" you write Mount Conversion Service and to which mount you want to convert to.
After converting the mount, will you return the original parts you’ve removed?
Due to environmental and safety concerns, we are not going to return them to customers.
Is it possible to convert the mount system of a lens multiple times?
Although it is possible, there might be limitations depending on the condition of your lens. Please contact SIGMA Imaging Nordic for the further details.
To apply for the service, can I contact the shop where I bought my lens?
Our customers generally fnd that the most convenient (and cheapest) method for them is to take it back to their retailer from whom it was purchased. Alternatively, you can send it directly to the service provider in your country