SIGMA SERVICE & SUPPORT

Here you will find all the
support information you need

Service & Support 

If you have any questions regarding our products, our webshop or stores and their product range, please contact us via the contact form below, by phone or via e-mail. Please refer to your order number, if your matter is a web order. 

Please also have a look at our FAQ, and you might find the answer to your question.

Service

We understand that you need your product and we will do our very best to keep the service time as short as possible. The normal turn around time is 10 working days, freight time not included. If we need to order parts from Japan, it will take a little bit longer.

Warranty on performed service: 
Claims for defects due to defects in the service work carried out by SIGMA service or any its official service partners needs to be done before one year (1 year) after collection or the return delivery, unless we caused the defect intentionally or through gross negligence or fraudulently concealed the defect.
Service claims for defects due to normal wear and tear, improper use, non-observance of the operating instructions, external intervention and shock, fall or liquid damage to the device for which we are not responsible, as well as due to incorrect storage are excluded.
The Service warranty extends exclusively to the repair work carried out. If the repair service has a defect within the limitation period that was already present at the time of handover, it will be repaired within a reasonable period of time and free of charge.

Process for Service request:
• Register your Service request by filling out the form below and submit.
• Wait for the e-mail reply from our Customer Service team.
• Follow the instructions in that e-mail.

Please note! Regardless of urgency, do not send your product/s to the Service shop until you have registered a Service request below, and have received an e-mail confirmation from us with further instructions. 

Do not send your product to our office, as we do not handle the service at our office. The instructions of where to send your product/s will be in the e-mail confirmation from our Customer Service team. 

 

If you need to send your SIGMA product for repair, please fill out the form by clicking the button below.

Product Warranty

We provide a standard 2-year warranty on photo lenses and a 1-year warranty on cameras and Cine lenses.
You can register your products for an Extended Warranty. For photo lenses you can get +3 years and for Cameras +1 year (CINE lenses can not be extended).

Register your purchased products for EXtended Warranty - here.

The Extended Warranty registration needs to be completed within 60 days of purchase. You need to upload your purchase receipt with a serial number.
The warranty covers all product faults within the specified time, provided that it is not dropped, been exposed to water or not handled with normal care.
The Consumer Laws applies.

Focus adjustmenst it is done free of charge within the first year calculated from when the lens was initially purchased as a new product.


Out of Warranty - Service prices

For Sweden, Denmark and Finland

To make your repair process easier and faster, we have set minimum repair prices.
By sending your product in for repair, you automatically approve of the minimum repair cost below.
We will contact you with a cost estimate after your product has been examined and you inform us if you wish to move on with the repair or not. 
  
Prices are excluding shipping costs, and including local country VAT.
Examination fee (if you do not go through with the repair) : 69€ | 495 DKK | 695 SEK


 

For Norway

The Service in Norway is handled by our partner Camera & Videoteknikk AS.

Please note there is a general exmamination fee of : 375 NOK

Prices for the different service types:

  • K1 - Easy repair, external clean-up, hatches and buttons.
    Price 625 NOK
  • K2 - Focus adjustment - Replacement of metal parts/plastic parts on the outside.
    Price 1 000 NOK
  • K3 - Replacing circuit board, repair OS, replacement of parts inside.
    Price 1 875 NOK
  • K4 - Shock damage, replacement of OS, repair of advanced lenses.
    Price 3 125 NOK
  • More advanced service types is charged by en hourly fee.
    Price: 1 225 NOK/hour

Minimum repair costs for Finland, Denmark, and Sweden

 
To make our repair process easier and faster, we have set minimum repair prices. By sending your product in for repair, you approve of this minimum repair cost. We will contact you with a cost estimate after your product has been examined.
 
 
Prices are excluding shipping costs, and including VAT.
Examination fee (if you do not go through with the repair) : 69€ | 495 DKK | 695 SEK
 
LENS (Art, Sports, Contemporary) Model Min. repair cost   LENS (EX, older models) Model Min. repair cost
19mm F2.8 DN A 40B/S 94€
693 DKK
990 SEK
15mm F2.8 EX DG DIAGONAL FISHEYE 476 94€
693 DKK
990 SEK
30mm F2.8 DN A 33B/S 17-50mm F2.8 EX DC HSM For SONY, PENTAX 58C
60mm F2.8 DN A013 35S/B 17-70mm F2.8-4 DC MACRO HSM For SONY, PENTAX 66C
16mm F1.4 DC DN C 402 94€
693 DKK
990 SEK
18-250mm F3.5-6.3 DC MACRO HSM For SONY, PENTAX 883SO/PA
17-70mm F2.8-4 DC OS MACRO HSM Contemporary C013 884 28mm F1.8 EX DG ASPHERICAL MACRO 440
17-70mm F2.8-4 DC MACRO HSM C013 For SONY, PENTAX 884SO/PA 70-300mm F4-5.6 DG APO MACRO 508/5A8
18-200mm F3.5-6.3 DC MACRO HSM C014 For SONY, PENTAX 885SO/PA 70-300mm F4-5.6 DG MACRO 509/5A9
30mm F1.4 DC HSM Art A013 301 4.5mm F2.8 EX DC CIRCULAR FISHEYE HSM 486 94€
693 DKK
990 SEK
30mm F1.4 DC DN C016 302 8mm F3.5 EX DG CIRCULAR FISHEYE 485
56mm F1.4 DC DN C018 351 8-16mm F4.5-5.6 DC HSM 203
18-200mm F3.5-6.3 DC MACRO OS HSM C014 885 94€
693 DKK
990 SEK
10mm F2.8 EX DC FISHEYE HSM 477
18-300mm F3.5-6.3 DC MACRO OS HSM C014 886 10-20mm F4-5.6 EX DC HSM 201
18-300mm F3.5-6.3 DC MACROHSM C014 For SONY, PENTAX 886SO/PA 10-20mm F3.5 EX DC HSM 202
24mm F1.4 DG HSM A015 401 17-50mm F2.8 EX DC OS HSM 583
35mm F1.4 DG HSM A012 340 18-250mm F3.5-6.3 DC MACRO OS HSM 883
50mm F1.4 DG HSM A014 311 12-24mm F4.5-5.6 II DG HSM 204 109€
798 DKK
1140 SEK
70mm F2.8 DG MACRO A018 271 24-70mm F2.8 IF EX DG HSM 571
18-35mm F1.8 DC HSM A013 210 109€
798 DKK
1140 SEK
105mm F2.8 EX DG OS HSM MACRO 258
20mm F1.4 DG HSM A015 412 150mm F2.8 EX DG OS HSM APO MACRO 106
20mm F2 DG DN Contemporary 490 50-500mm F4.5-6.3 DG OS HSM 738 139€
1022 DKK
1460 SEK
24mm F2 DG DN Contemporary 403 70-200mm F2.8 EX APO DG OS HSM 589
24mm F3.5 DG DN Contemporary 404 180mm F2.8 EX DG OS HSM APO MACRO 107
24-35mmF2 DG HSM A015 588 300mm F2.8 EX DG HSM APO 195 219€ / 1610 DKK / 2300 SEK
24-105mm F4 DG OS HSM A013 635
24-105mm F4 DG HSM A013 For SONY 635SO/PA 300-800mm F5.6 EX DG HSM APO 595 333€ | 2450 DKK | 3500 SEK
28mm F1.4 DG HSM A019 441 800mm F5.6 EX DG HSM APO 152
35mm F1.4 DG DN Art 303      
35mm F2 DG DN Contemporary 347 CONVERTER Model Min. repair cost
45mm F2.8 DG DN C019 360 TELE CONVERTER TC-1401 879 94€
693 DKK
990 SEK
65mm F2 DG DN Contemorary 353 TELE CONVERTER TC-2001 870
90mm F2.8 DG DN Contemporary 261 TELECONVERTER TC-1411 825
100-400mm F5-6.3 DG OS HSM C017 729 TELECONVERTER TC-2011 826
12-24mm F4 DG HSM Art 205 139€
1022 DKK
1460 SEK
MOUNT CONVERTER MC-11 890
14mm F1.8 DG HSM A017 450 MOUNT CONVERTER MC-21 890
14-24mm F2.8 DG HSM A018 212      
20mm F1.4 DG DN Art 414 FLASH Model Min. repair cost
24mm F1.4 DG DN Art 405 EF-140 S F41 94€
693 DKK
990 SEK
24-70mm F2.8 DG OS HSM A017 576 EF-610 DG ST F19
24-70mm F2.8 DG DN Art 578 EM140DG MACRO F30
28-70mm F2.8 DG DN Contemporary 592 EF-610 DG SUPER F18
35mm F1.2 DG DN Art 341 EF-630 F50
40mm F1.4 DG HSM A018 332      
50-100mm F1.8 DC HSM A016 693 CAMERA Model Min. repair cost
85mm F1.4 DG HSM A016 321 sd Quattro C40 110€
805 DKK
1150 SEK
85mm F1.4 DG DN A020 322 dp1 Quattro C80
100-400mm F5-6.3 DG DN OS Contemporary 750 dp2 Quattro C81
105mm F2.8 DG DN MACRO 260 dp3 Quattro C82
105mm F1.4 DG HSM A018 259 dp0 Quattro C83
135mm F1.8 DG HSM A017 240 SD1 C25
150-600mm F5-6.3 DG OS HSM C015 745 sd Quattro H C41
18-50mm F2.8 DC DN Contemporary 585 219€
1610 DKK
2300 SEK
fp C43
60-600mm F4.5-6.3 DG OS HSM Sports 730 fp L C44
70-200mm F2.8 DG OS HSM Sports 590      
120-300mm F2.8 DG OS HSM S013 137      
150-600mm F5-6.3 DG OS HSM S014 740      
14-24mm F2.8 DG DN A019 213 333€
2450 DKK
3500 SEK
     
150-600mm F5-6.3 DG DN OS Sports 747      
500mm F4 DG OS HSM S016 185      

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